Poppinjay plays fully offline, so there's no server to be down and no account to sign in to. Most answers are below; for anything else, write to us.
Bought the Full Adventure, but it's locked?
On a new phone or tablet, or after reinstalling, open Settings → Adventure → Restore purchases, or tap Restore purchase on the Full Adventure screen. Use the same Apple Account or Google account you bought it with. The Supporter Pack comes back the same way.
Refunds
Purchases are handled by the App Store or Google Play, so refunds are too. On iPhone and iPad, ask Apple at reportaproblem.apple.com. On Android, ask Google from your Google Play order history. If an update ever removes something you paid for, write to us and we'll look at it.
Your progress
Your progress, saved run, Daily Pop results and postcards live only on your device; we never see them and can't restore them. Deleting the game deletes them. If your device's backup is turned on (iCloud Backup, or Android backup to your Google account), restoring that backup may bring them back. Settings → Reset Progress starts over on purpose.
Something else wrong?
Email us at hello@wizardcoded.com. So we can help quickly, please include:
- Your device model, such as iPhone 16 or Pixel 9.
- Its system version: iOS, iPadOS or Android, with the number.
- Poppinjay's version. On iPhone and iPad it's under Settings → General → iPhone Storage (or iPad Storage) → Poppinjay; on Android, under Settings → Apps → Poppinjay.
- What happened, and the steps that make it happen again.
- If it happened in a run, that run's seed: open Postcards from the title screen, pick the run, and tap Copy beside its seed.
- A screenshot or a screen recording, if you can.
Your data
Poppinjay collects nothing. What that means, and what this website does, is in our Privacy policy.